|RETURN INQUIRY FALLS WITHIN||QUALIFIES FOR|
|0-7 days from date of delivery||100% refund*|
|8-14 days from date of delivery||70% refund*|
|15-30 days from date of delivery||50% refund*|
|31+ days from date of delivery||No refund|
*Shipping expense for all international orders outside of United States will be deducted from the refund total once items ship. Shipping cost within the United States and Canada beyond the “Free Shipping” option are non-refundable. Any refused or returned items for International orders, customers are responsible for shipping charges, any import fees that are incurred on the package, and the cost of returning the product back to Richway or Biomats.com. Any Refused or returned items within the United States and Canada beyond the “Free Shipping” option, customers are responsible for shipping charges. Any item purchased below retail from Biomats.com may be subject to an additional 10% inspection and restocking fee.
Any product returned must be in “Like New Condition.” Biomats.com defines a return in “Like New Condition” as: The same condition it was received in and in the original packaging. If the returned item is, damaged, or missing any parts, or is damaged during return shipping because it was not properly packaged nor ensured correctly, or it has human and/or animal hair, fur, skin, scales, excrement, or other organic secretions on or in it, then the return is not considered to be in “Like New Condition.” Biomats.com will at it’s sole discretion either approve a refund, reject a refund, or issue a partial refund for items returned outside of “Like New Condition.” If a refund is rejected or a partial refund is determined to be warranted by Biomats.com due to an item not being in “Like New Condition,” the customer may choose to have the item returned to them within 5 business days of Biomats.com notification to the customer of a rejected or reduced refund. The customer will be responsible for the shipping cost of returning the item back to the customer. This cost must be paid prior to Biomats.com returning the item. Biomats.com will not be liable for any lost or damaged item that is being returned because it was not in a “Like new Condition.”
How to request a return for refund:
A return merchandise authorization (RMA) number must be obtained by contacting Biomats.com (844- 246-6287) or emailing us (info@Biomats.com) before any returns for refunds are made. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.
Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.
*NOTE: If an RMA number is not obtained, your package(s) may be refused and returned to you.
How to send in your product return:
- All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused.
- IMPORTANT: Write the RMA number obtained from Richway on the outside of the package and enclose a return name, address and contact phone number with the shipment. *Richway will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.
- The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
When will I receive my refund?
Refunds are issued after Richway or Biomats.com receives and inspects the returned items. Refunds take 5-10 business days from the date Richway or Biomats.com issues the refund to show up in the cardholder’s account. Richway or Biomats.com will only issue the refund to the card originally used to place the order. Richway will issue a check to the original purchaser for orders paid by cash or check.
*Biomats.com or Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Return Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.